ZA
Zeeshan Ahmed
Co-Founder & CEORan an HVAC service desk for 8 years before building the tool he wished he had.
Complaint Pro started with a simple frustration: complaints tracked on WhatsApp, spare parts logged on paper, and technicians nobody could locate. We built the platform we wished we had.
Since 2022
Complaint Pro was founded after watching maintenance and HVAC businesses lose money to the same three problems on every job: nobody owned the complaint, nobody could see the technician, and nobody could prove the work was done.
We spent months in the field with electrical contractors, CCTV installers and facility managers before writing a line of code — then built one system that covers the whole job lifecycle, from the first complaint to the final approved invoice.
These aren't posters on a wall — they're the checklist every new feature has to pass before it ships.
If a workflow takes more than three taps, we redesign it. Field teams don't have time for admin.
GPS timestamps, photo capture and face verification replace "the technician said he went."
Every job should tell an owner exactly what it cost, what it earned, and where leakage happened.
Half our roadmap comes directly from operations managers who use Complaint Pro every day.
We stay close to the businesses we build for — most of the team spends time on-site with customers every quarter.
Ran an HVAC service desk for 8 years before building the tool he wished he had.
Turns technician pain points into roadmap items; owns product and design.
Obsessed with offline-first mobile that survives weak signals on real job sites.
Personally onboards every new team — and visits their sites every quarter.
Backed by 18 engineers, designers & success managers across Lahore, Karachi & Dubai — meet the full crew on your demo →
Book a free walkthrough and we'll set up a live demo using a workflow from your business.