Every service Complaint Pro offers is built around the same job: get a complaint from "reported" to "resolved" as fast as possible, with proof at every step.
No more switching between spreadsheets, WhatsApp groups and paper job cards. Every module below shares the same complaint, job and technician data.
Log, assign and track every complaint with fault detail, priority and warranty status from first contact to closure.
Full job lifecycle from creation to closure, with configurable statuses and timelines your team already understands.
Assign manually or automatically based on workload, location and real-time availability.
Assigned jobs, status updates, photos and notes — built for people working in the field, not at a desk.
Location captured on travel, arrival, job start, completion and status change — visible on a shared map.
Geo and face-verified check-ins keep attendance accurate without a supervisor standing over anyone.
Store, allot and track parts used on every job so leakage stops hiding in the field.
Generate quotations in one tap and route them for customer approval before work begins.
Deadlines and automated escalations mean nothing gets forgotten, quietly aging in a queue.
This is the same path every job takes through Complaint Pro — real sequence, not a marketing device.
Captured by phone, WhatsApp or the customer portal, tagged with fault type, priority and warranty status.
Complaint Pro suggests the nearest available technician; dispatch confirms with one tap.
The technician logs travel, arrival and completion with GPS timestamps and photos from the mobile app.
Quotations are approved digitally and the job closes with full cost and profit tracking attached.
Complaint Pro adapts its complaint fields, SLA rules and job cards to the industry you run.
Multi-property fault tracking by area and building, with warranty-aware quotations for units still under cover.
SLA-driven dispatch across large sites, with every complaint routed to the right vendor automatically.
Seasonal load handled with recurring maintenance schedules and part-level cost tracking per unit.
Installation and service jobs with photo proof of every camera, cable run and access point.
Serial-tracked repairs with parts costing, so every replaced component is accounted for.
Fault-code driven complaints, technician certifications and safety checklists on every visit.
Most teams start with complaint management and job tracking, then add inventory and GPS as they grow.
